Repair Request

Submit a Repair Request

IMPORTANT:

Before you make a repair request, please carefully review the information below.

Toilet Clogs

You likely have a clog in the drain. You can attempt to dislodge the clog using a standard household plunger. If you don’t have a plunger, you can typically purchase one at most hardware or big box retailers.

To unclog the toilet, push firmly on the plunger’s handle to create a seal between the drain and the lip of the plunger. Once in place, you’ll want to move the handle vigorously to attempt to push anything stuck in the system out of the pipe.

Be careful when performing this maneuver and do not flush your toilet until the water drains on its own. If you flush, you may cause the basin to overflow with water.

 

Shower or Sink Clogs

Most shower or sink clogs are caused by a buildup of debris being flushed down the drain. You can prevent these by installing drain traps on your drains. Please do not use chemicals to attempt to clear the clog, as these could damage your plumbing system.

Many electrical outages can be attributed to localized problems on the grid serving your neighborhood. Common issues include construction work or downed wires from storms. Call your electrical company to troubleshoot the issue and make sure your account is in good standing. Once you’ve spoken with them, should you still need help, let us know.
If you don’t have hot water in your unit, locate the heating tank and check that all of the settings are accurate. Is the water heater in vacation or conservation mode? If there is a pilot light, is the light lit? If you make any changes to your water heater settings, wait 15 to 20 minutes before testing the water temperature again.
If your heat or air conditioning isn’t working properly, use the central thermostat in your home to attempt to troubleshoot the issue. Verify that the system is on and functional. If possible, cycle the system off and back on to see if that restores the default settings. If you’re still having issues, contact us.
In an emergency situation, call 911 for immediate help. For maintenance emergencies call our team.

Still need repair help?

If you aren’t able to solve your repair issue, contact us for help.

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Use the button above to access the login screen for the owners portal. Once inside, you can manage your account in a few clicks.

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If you need any help signing into the portal, give us a call and we’ll be happy to oblige: (201) 630-0707

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